Due to COVID-19 safety requirements all Be Safe Bundle, VSE and Silverite sales are final (non-returnable).
It is our top priority to ensure our customers are happy with their purchase and products. That’s why we offer a 100% satisfaction guarantee. We will do everything we can to make things right. This includes issuing a credit on future orders or potentially issuing a refund.
* Please note that refunds are handled on a case-by-case basis.
We stand behind our product (including materials and craftsmanship) for all of our products. In the unlikely event that you receive a defective or damaged item, we will replace the item at no-cost. Please send us an email explaining the issue at [email protected] and our customer service team will work diligently with you to fix the issue.
Please note that some states and locations may experience delays due to COVID-19 related challenges or weather events. If you encounter a delay, we apologize and thank you in advance for your patience and understanding. Please call us or email [email protected] with any order and shipping related questions as we’re happy to help.
Our products are shipped within 2-3 business days via UPS Ground. Shipping times may vary.
Email: [email protected]